Senior Trainer- Open for Foreigner&

Job Description

Work closely with Operations Manager to support talent development and coordinate the training activities as required in order to meet the business needs
? Identify the key training needs
? Deliver soft skills, systems and other training as planned
? Regularly update training records and prepare training reports
? Assist in conducting audit and reviews the accuracy of operation activities such as claim processing, call and email processing.
? Maintains and updates internal process and training materials
? Developing training programs to address error trends and set up the mechanism to monitor training quality